The security of our customers is a top priority for Free Bank Groupe ®. We implement rigorous safeguards to prevent fraudulent activity and ensure the security of our users' accounts. This Fraud Protection Policy describes our procedures and commitments to our customers.
1. Monitoring and detection of suspicious activities:
- We use advanced monitoring systems to detect suspicious activity and attempted fraud.
- In the event of unusual behavior or potentially fraudulent transactions, we will take steps to protect our customers' accounts.
2. Authentication and access control:
- We implement security measures to protect access to our customers' accounts, including the use of strong passwords, two-factor authentication codes and other secure authentication methods.
- We encourage our customers to use unique credentials and never disclose their login credentials to third parties.
3. Secure communication:
- We use secure communication protocols for online transactions and the exchange of sensitive data.
- We will never ask our customers to provide sensitive personal information over email or over the phone, except in specific, secure circumstances.
4. Staff training :
- We regularly train our staff on fraud detection and security best practices.
- Our staff are aware of the risks associated with fraud and are trained to identify and report suspicious activity.
5. Collaboration with competent authorities:
- In the event of proven fraud, we cooperate fully with the competent authorities in the context of investigations and legal proceedings.
6. Customer awareness:
- We provide our customers with information and advice on best practices for online security, including recommendations for protecting their accounts and personal information.
7. Continuous monitoring and improvement:
- We regularly review our fraud protection measures to ensure that they are up to date and effective.
- We take into account technological developments and new methods of fraud to adapt our security procedures accordingly.
At Free Bank Groupe ®, we are committed to providing a safe and secure environment for our customers. We are continually working to strengthen our fraud protection measures and to ensure our users' trust in our services.
